Shipping and payment
Once your order is placed and payment confirmed, the articles are assembled and packed. This process usually takes up to 24 hours. The order is then passed on to the Shipping company.
Most of our shipments within EU are carried by DPD.
Delivery time: 3-7 working days depending on the country of destination.
Delivery rates: we are currently operating on a fixed rate of 15 EUR for all orders within EU*
*Only for the continental European Union
Deliveries outside of EU:
If you order from outside of European Union, import duties and taxes may be incurred onto your total order cost; all possible additional costs will be estimated after placing an order. You will get an email notification regarding additional costs for acceptation. Once accepted, the costs will be added to the total value of the order. Those orders are typically sent via Raben and take up to 10 working days.
Pallet orders are shipped via Raben and take up to 10 working days.
Please always check your delivery carefully upon receiving to be able to report any damage inflicted during transport.
Multiple payment methods are available; you can choose the one most convenient for you while confirming your order details.
International wire transfer:
Once your order is confirmed you will receive all the details required for a bank transfer. Once the payment is registered on our account you will get an email notification.
Pay with your PayPal account or credit card and receive a payment confirmation at once. A 2% transaction fee will be added to your total order value.
Get redirected to the Immediate External Electronic Payment system and pay instantly with your credit card or PayU account! Additional 1,5% transaction will be added to your total order value.
Deferred payment is agreed on individually with your Customer Assistant. Please contact them should you be interested in this payment type.
Please note that all unpaid orders will be automatically cancelled after 5 days.