Faq

Functionalites

1. Do you share product pictures with redistributors?

   Yes. If you're a redistributor or wholesaler, you are more than welcome to use our product pictures.

2. Is it possible to integrate my shop with your website?

   Yes You can do it via API or using xml files. Please contact us for the details: [email protected]

3. Will I get a client assistant?

   Yes. Once you have registered your account, we will verify the data and assign an individual assistant.
   
   When the verification is complete, your assistant's details will be visible on the upper right side of our website.



Delivery

1. What are the shipping rates?

   International delivery differs in terms of price, depending on the country of destination. For more details please email us: [email protected]
   

2. What are the shipping methods?

   For the time being we offer the delivery via DPD shipping carrier.

   
   

3. Can I collect my order in person?

   Sure! However, for the time being our only warehouse is located in Poland. If you happen to be nearby, visit us for a cup of coffee! Remember to add a comment to your order or contact your customer assistant beforehand.
   
   This is where our warehouse is located:
   78-100 Kołobrzeg, ul. Sienkiewicza 12, Poland

4. What is the estimated delivery time?

   It takes 2 to 5 business days to deliver a package, depending on the country of destination.
   
   Our details:
   Country: Poland
   City: Kolobrzeg
   Postal code: 78-100:
   
   

   
   

5. Can I track my order?

   Yes. We have sent your tracking number and the tracking link on your email. You can also enter the tracking number yourself on carrier's website.

6. Do you offer drop shipping?

   We do not drop ship at the moment, however, we are planning to introduce this method in the future.

7. What should I do if I received a faulty product?

   We are obliged to deliver goods that are fault free and undamaged. Please file a claim by email or a form attached to claimed items; all claimed items should be delivered to Warehouse address: Portowa 41, Budynek B2, 78-100 Kolobrzeg, Poland



Payments

1. What payment methods are available?

   You can find all the details regarding payment methods here:
   
   https://b2b.coffeedesk.com/shipping-and-payment/

   
   

2. What is the total cost of my order?

   The total cost of yor order includes the cost of the products you have ordered and the shippig cost or payment provisions. You can find the total cost in your order summary.

3. Is there any minimum delivery requirement?

   There are no minimum delivery requirements to place an order.

4. Where can I find the order invoice?

   An invoice is generated the moment an order is shipped. You can find your invoices in Orders and invoices section after logging in.

5. Can I receive a pro forma invoice?

   Yes. Please inform us about it in your order comment, or via email at [email protected], or contact your client assistant,
   

6. What discounts will I get?

   You will get individual discounts matching your type of business. You will find the details in the verification confirmation email.

7. Can I receive individual product procing?

   Yes. If you are interested in purchasing particular product in bulk, we can prepare a special offer. Please contact your individual assistant for more information.
   



Orders

1. How can I contact you for order inquiries?

   If you have any questions concerning your order, please email us at: [email protected]

2. How long will I wait for my order?

   We will do our best to complete the order as quickly as possible. Usually, it takes 2 - 5 days for the package to arrive at your door.

3. Where can I check my order status?

   You can check the status of your order in Orders and invoices section. The section is located on an expanded list, which appears after clicking on your username.

4. Can I add anything to an order I have already placed?

   It depends on the status of your order. Please contact your individual assistant.

5. What should I do if I ordered a wrong product?

   Please contact our customer service at [email protected]

6. Can I cancel my order?

   Please contact your individual assistant or send an email at [email protected]

7. What should I do if I received a product I did not order?

   Please contact our customer service [email protected] or your client assistant.

8. How can I change the shipping address of an order I have already placed?

   Please contact your individual assistant or send an email at [email protected]



Products

1. I am interested in a product that is not in your assortment. What should I do?

   There is a chance we can do something about that! Please contact your individual assistant or send an email at [email protected]

2. When will I be able to buy a product that is temporarily unavailable?

   Please contact your individual assistant or send an email at [email protected]

3. Can I get any advice in terms of choosing proper equipment?

   Yes. Your individual assistant will be happy to provide you with a professional advice.
   
   If you are a new client, please contact our customer servce: [email protected]

4. What should I do if the product I received is faulty / has a manufacturing defect?

   Please contact your client assistant or our customer service: [email protected].



About Coffeedesk

1. When placing an order, who am I entering into agreement with?

   The legal owner of Coffeedesk is:
   
   All Good Sp. z o.o.
   ul. Mazowiecka 26E/1
   78-100 Kołobrzeg
   Vat Nr: 671 181 26 75
   REGON (National Official Business Register) 321281341

2. Where is your office / warehouse located?

   Our headquarters and the warehouse are located in Kołobrzeg, Poland.
   
   The address is:
   
   ul. Sienkiewicza 12
   Kołobrzeg, 78-100

3. What are your working hours?

   Our office and customer assistants work on business days from 8AM to 4PM.

4. Where can I find the Terms of service?

   You can find the terms of service below, as well as in the registration confirmation email:
   https://b2b.coffeedesk.com/terms-of-service/

   
   



Troubleshooting

1. I forgot my password. What should I do?

   There is a Forgot your password? button on the log in page. Enter the correct email address, and you will receive an email with instructions for resetting your password.