Faq

B2B customer account

Make sure you entered the correct email address in the registration form. It's worth checking your spam folder or repeating the registration process. You can also contact the Business Support team by phone at +48 690 80 50 20 or by email at [email protected].
On the login page, there is a "Forgot your password?" button. Click on it and provide the email address you used to register your account. We will send you a link to that address where you can reset your password.
The Coffeeedesk Business platform is intended for registered users. Only after creating an account, providing your company's details, and successful verification will you be able to place an order.
Currently, it is possible to register only one company account per company's tax ID (NIP). Access to the account is granted to the company representative who completed the registration. We do not anticipate allowing multiple people to access one company account via sub-accounts in the near future.

Remember to contact us via email at [email protected] if the person responsible for purchases in Coffeedesk Business for your company changes.
After registering on the Coffeedesk Business platform, you will receive support from our qualified Business Support team. If you have already created a business account for your company, you can find the contact details in the top navigation bar on the left side after logging in.
During the verification process of your company's account, we assign individual discounts tailored to the type of your business. Therefore, it is crucial to accurately specify your business profile. You will be informed via email about the successful activation of your account on the Coffeedesk Business platform.
Current wholesale and promotional prices are always visible in your account once you log in to the Coffeedesk Business platform. If you are interested in purchasing a particularly large quantity of a specific product, looking for something not currently offered, or would like to discuss special pricing, please contact your account manager or our Business Support team. If you are not yet a customer, we encourage you to register a business account and explore our offer.
If your company's address has changed, you can update it yourself through your user account after logging in to the B2B platform. If your tax ID (NIP) has changed or you have established a new company, please contact us via email at [email protected]. It may be necessary to create a new business account for your new business entity.
After logging in to the Coffeedesk Business platform, go to your user account. In the "Payment Status" section, you can check which invoices are pending payment. This section also allows you to make quick payments by card via the PayU payment operator.
At Coffeedesk, we offer the ability to integrate your e-commerce, CRM, or CMS system with our platform. If you have an active account with us, you can obtain your individual access code (api_key) and start the integration process. Our API allows your system to automatically fetch data from the Coffeedesk platform. To fully utilize the features and potential of the provided API, you will need the necessary technical knowledge or the assistance of an experienced programmer.

For API matters, please contact the Business Support team at [email protected].
We're sorry to hear that we didn't meet your expectations and you want to delete your account. To delete your account, please contact the Business Support team by sending a message to [email protected].

Shipping

You can check the current shipping costs in the "Shipping and Payments" section and during the checkout process in your cart.
At the moment, depending on the shipping country, we offer deliveries with DPD and UPS carriers, and pallet orders with others.
If you would like to pick up a pallet order with your arranged transport on an EXW basis, please contact us by email at [email protected].
Yes, you can pick up your order in person at the Coffeedesk Bajkowe coffeeshop in Kołobrzeg. The address is:

Kawiarnia Bajkowe
ul. Mazowiecka 24
Kołobrzeg
Tel: 793 304 030

When placing your order, select the "Personal Pickup Kołobrzeg ul. Mazowiecka 24" option for delivery. You will receive a notification from us when your order is ready for pickup. Then, with your order number, go to the coffeeshop.

If you would like to pick up a pallet order with your arranged transport on an EXW basis, please contact us by email at [email protected].
The delivery time for your order depends on the chosen carrier and your geographical location.
Parcel orders should be delivered within 3-6 business days, depending on the destination country.
You can check the current status of your shipment using the tracking option on the carrier's website. We sent you this information along with a tracking link in the email confirming your package's dispatch.
Currently, we do not operate in this form of cooperation with customers. Our business model focuses on fulfilling orders for goods that the customer later distributes from their own warehouse, ensuring availability according to the needs of the end customer.
If you notice that the package your order was sent in is damaged and the products are broken, you should fill out a damage report with the carrier. The courier always has this form available.

Please report the damage along with a copy of the damage report to us via email within 12 hours at [email protected]. Remember to take photos of the damage and attach them to your email.

Payments

During checkout in the cart, you can choose the most convenient payment method for you. The main payment methods for orders are:

- PayU- quick online payment or card payment
- Prepayment via traditional bank transfer
The total cost of your order includes the cost of the products you selected and any shipping fees or PayU payment system commissions. The final amount due will appear in the summary of your cart.
Please be advised that for orders shipped outside the continental EU and beyond the EU borders, we calculate the shipping fee individually after the order is placed. Payment for the order is only possible after you accept the delivery costs.
While shopping on the B2B platform, we continuously display how much more you need to reach the free shipping threshold.
Please be advised that for orders shipped outside the continental EU and beyond the EU borders, we calculate the shipping fee individually after the order is placed.
Invoices are sent electronically when your order is shipped. You can also access your invoices in PDF format in the "Orders and Invoices" section, found in the drop-down menu in the top right corner of the page after clicking on your account name.
Yes, simply indicate this need in the comment section of your order. You can also contact the Business Support team at [email protected] or by phone at 690 80 50 20, or get in touch with your sales representative.
This is considered on an individual basis and will require signing the appropriate documents. Please contact your sales representative or email the Business Support team at [email protected].
Granting deferred payment terms is considered on an individual basis and requires signing the appropriate documents. If you previously used this payment method, you might have outstanding payments, which is why the option is currently inactive or requires re-verification and signing new documents. Please contact us via email at [email protected].

Orders

The best way to contact us regarding an existing order is by phone with the Business Support team at +48 690 80 50 20 or by email at [email protected].
Orders with PayU payment and parcel courier delivery are processed the fastest. On business days from 8:00 AM to 4:00 PM, all paid orders are immediately processed and sent to the warehouse. Based on our experience, paid orders placed by 11:00 AM are shipped the same day. All paid orders are handed over for shipping within a maximum of 24 hours on business days.
The current status of your order can be found in the "Orders and Invoices" tab, which you will find in the drop-down menu after logging into the B2B platform and clicking on your account name in the top right corner of the page.
This possibility depends on the status of your order. In such a situation, it is best to contact the Business Support team by phone at +48 690 80 50 20.
It is best to contact the Business Support team by phone at +48 690 80 50 20 or by email at [email protected]. If the status of your order allows it, we will modify your order.
For this matter, please contact the Business Support team by phone at +48 690 80 50 20 or by email at [email protected]. If the status of your order allows it, we will cancel your order.
In this case, it is best to contact us by email at [email protected].
It is best to contact the Business Support team by phone at +48 690 80 50 20, providing the order number.
Under B2B sales, the right of withdrawal does not apply, so classic returns of ordered goods are not provided for in the Coffeedesk Business sales regulations.
Our illustrators mainly work in the Coffeedesk B2C department, but we can try to fulfill your request exceptionally. Leave us a note in the order comments, and we will do our best to help. :)

Products

As we do not provide CSV or XML files with available stock levels, images, and product descriptions, we can offer you the possibility of integration via API, which allows you to obtain this type of information.
If your business involves distribution, wholesale, or an online store, you can use the product images available on our website (b2b.coffeedesk.pl). We also encourage you to consider API integration, as the API allows you to retrieve product descriptions from us, and for product images, we provide the URLs.
We might be able to source something specifically for you! Contact the Business Support team at [email protected] or your sales representative.
After logging into the B2B platform, you have the option to use the automatic notification feature for when the product you are waiting for becomes available again. Just click "Notify me when available," and we will send you a message when we receive the next delivery. Remember, you can always contact the Business Support team by email at [email protected].
Of course, we are always happy to help. Contact us by email at [email protected] or by phone at +48 690 80 50 20.
If you want to file a product complaint, log in to your account on the B2B platform. In the upper-right menu, find the list of orders with the product you wish to complain about. After clicking on the order details, you have the option to register a complaint. Please include a detailed description, the serial number of the device (if it has one), and photos or videos of the defect.

About Coffeedesk

You enter into an agreement with All Good S.A. The company's address is: Mazowiecka Street 24I/U9, 78-100 Kołobrzeg, NIP 671 181 26 75, REGON 321281341.
Our business headquarters is located in the Starlet building at Sienkiewicza Street 12 (1st floor) in Kołobrzeg. The Coffeedesk warehouse has been moved to a new address: Zachodnia Street 4, Hall C, 78-100 Kołobrzeg.
Our B2B customer service and account managers work on weekdays from 8 AM to 4 PM.
We also operate physically, with showrooms located in Kołobrzeg and Warsaw.
In Kołobrzeg:
- Coffeedesk Café - Bajkowe Mazowiecka 24

In Warsaw:
- Coffeedesk Café - Wilcza 42
- Coffeedesk Café - Tamka 2
- Coffeedesk Café - Próżna 7
The owner of the platform and brand is All Good S.A.
You can find the terms of service below, as well as in the registration confirmation email
https://b2b.coffeedesk.com/terms-of-service/